Privacy policy

Data Controller: Suavskin, located at 1165 Rue Jean-René Hebert, 56600 Lanester, France, is the data controller responsible for your personal data.

Data We Collect: We collect the following categories of personal data when you use our website or place an order:

  • Identity and contact data: name, email address, phone number, shipping and billing address.

  • Transaction data: order history, payment method (processed by our payment service providers; we do not store full card numbers).

  • Technical data: IP address, browser type, device information, and browsing behaviour on our website, collected via cookies.

How We Use Your Data: We use your personal data to process and deliver your orders, provide customer support, prevent fraud, send you marketing communications (only with your consent), and improve our website and services.

Data Sharing: We share your data only with third parties necessary to fulfil your order, including:

  • Payment service providers (PayPal, banking institutions).

  • Delivery partners (Colissimo, Chronopost).

  • IT and hosting service providers.
    We do not sell your personal data to any third party.

Data Retention: Order-related data is retained for 10 years to comply with French accounting obligations. Marketing data is retained until you withdraw your consent or for 3 years after your last interaction with us, in accordance with CNIL recommendations.

Your Rights: Under the General Data Protection Regulation (GDPR) and the French Data Protection Act (Loi Informatique et Libertés), you have the right to access, correct, delete, restrict the processing of, and object to the processing of your personal data, as well as the right to data portability. To exercise these rights, please contact us at info@suavskin.com. We will respond within 30 days. You also have the right to lodge a complaint with the French supervisory authority, the CNIL (Commission Nationale de l’Informatique et des Libertés).

Data Security: Our website uses SSL encryption to protect data transmission. Payment processing is handled by PCI DSS-compliant service providers. We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, or loss.

Cookies: We use necessary cookies to operate our website (shopping cart, login, payment) and analytics cookies to understand how visitors use our site. Non-essential cookies are only set with your prior consent. You can manage your cookie preferences at any time through the cookie banner on our website or through your browser settings. For more details, please see our Cookie Policy.